Before you proceed to the contact form please read through the 9 most frequently asked questions below:
I can't find my tickets!
Your tickets might have gone to your spam folder! Please check your SPAM folder first. Especially hotmail and outlook users often find emails in their spam folder.
Important: Don't just look in your JUNK/SPAM folder in your email application on your phone or computer, but also log in to your email provider's website (i.e. www.hotmail.com, www.outlook.com) via a web browser (like safari or google chrome) and check the spam folder.
Warning: If your tickets went to the spam folder please mark your emails as NOT SPAM and move the tickets to your inbox, if you fail to do so your email provider will delete your tickets after a few days.
Is it possible to cancel the tickets that I purchased?
No, purchased tickets cannot be reimbursed, as stated in the terms and conditions, all sales are final. There are no exceptions! Nevertheless your tickets can be used by another person or sold to another person. Tickets are valid for the first person that scans the QR Code.
Can I give my tickets to someone else?
Yes, you can give your tickets to someone else. The QR code on each ticket gives entry to whoever scans it first.
Are there more tickets available?
No, if there are no more tickets in stock the event is sold out.
Can I make a VIP table reservation at one of your events?
Yes you can, but you would have to contact the venue that is hosting the event. Cake does not manage VIP table bookings.
Can I send you questions or enquiries concerning the venue of an event?
If you have questions, enquiries, lost and found issues and so on, please contact the venue directly. We don't have an answer for those types of questions.
From 11th March 2022 there is no more COVID CHECK in force at events in Luxembourg. You do not need a covid certificate to enter the venue.
My event was postponed
If your event was postponed your tickets will remain valid for the new date. No action is required from your part.
Can I sell tickets on your platform?
No Cake does not offer a ticket sales service for third parties.